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Unpaid business invoices: prepare before escalation

Updated 5 October 2026 · General information; project requirements need individual assessment.

Start by organising the agreement, invoices, delivery or acceptance evidence, payment records and correspondence. Separate confirmed debt from disputed performance, deductions or timing. Identify the correct debtor entity and authorised contacts.

A structured demand and negotiation can clarify the amount, payment dates and consequences of default. Avoid promises of guaranteed recovery. Any settlement should record authority to sign, instalments, security if agreed and what happens if the terms are not met.

If negotiation fails, assess the forum, evidence, costs and practical enforceability before litigation. Active collection, formal demand letters and disputes are scoped separately from the monthly plans. Lutfi leads the debt recovery and dispute-resolution focus.

Official references: PP 28/2025 · OSS · SIMBG · PBG / SLF · AHU · Kementerian Lingkungan Hidup